Refund policy

We accept return requests within 30 days after delivery. Items must be unused, in their original condition and packaging, with proof of purchase. To request a return, contact nayitnapoles@rocketmail.com. If your return is accepted, we will provide the authorized return destination and email you a free downloadable return label for returning the product by mail. We do not charge a restocking fee. Do not send products back without authorization.

Cancellations
Cancellation requests may be submitted within 24 hours after an order is placed. We cannot guarantee cancellation after fulfillment or supplier processing has begun.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you after we receive and inspect your return and tell you whether the refund was approved. If approved, we will issue the refund to your original payment method within 10 calendar days. Your bank or card provider may require additional time to process and post the credit.
If more than 15 calendar days have passed since we approved your return, please contact us at nayitnapoles@rocketmail.com.