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Returns & Refunds Policy

At KidsVerse, we want you to feel confident when shopping with us. Our goal is to provide thoughtful products that support learning, communication, movement, creativity, independence, and joyful play.

If there is an issue with your order, please contact us and we will do our best to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally be:

  • Unused and in its original condition
  • In the original packaging where applicable
  • Accompanied by proof of purchase or your order number

Before returning any item, please contact us at support@kidsverse.store for return instructions.

Please do not send products back without contacting us first.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective, or you receive the wrong item, contact us as soon as possible and include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

Once reviewed, we will work with you toward an appropriate replacement, refund, or other solution.

Non-Returnable Items

For health, hygiene, safety, or personalization reasons, certain products may not be eligible for return once opened or used.

Personalized, custom-made, clearance, or final-sale items may also be non-returnable unless they arrive damaged or defective.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will normally be issued to the original payment method.

Please allow additional time for your bank, credit card provider, or payment processor to complete the refund.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will try to cancel the order before fulfillment begins, but cancellation cannot be guaranteed once an order has been processed or shipped.

Contact

For returns, refunds, or order concerns:

Email: support@kidsverse.store